Terms & Conditions of Use
We ask that you carefully read these Terms and Conditions before placing your order with Outdoor Instant Shelters.
We have a dedicated customer service team to answer any product or delivery queries you may have prior to purchase. In addition we have a Live-Chat facility on our website during opening hours, just click on the link to connect to Live-Chat now. If outside of opening hours you can leave a message on this facility or email us at: firstname.lastname@example.org
When finalizing your order you will be asked to acknowledge that you have read and accepted our Terms and Conditions. To contact us, please call our customer service team on 1300 939 629 or email: email@example.com
Placing an order & payment confirmation
Placing an order is very straight forward. Simply call or email us and we will help you select the right product and printing option. We will sent a confirmation of your order by email. This email will confirm your order ID Number, the items you have ordered and the delivery address. If you do find that there are any mistakes please telephone customer service department on 1300 939 629 or email us firstname.lastname@example.org as soon as possible.
Prices & Payment
At Outdoor Instant Shelters we make every effort to ensure that prices and products shown on the website are up to date and complete. The price charged for an item is the price as listed at the time the order is placed. Inevitably there may be some price fluctuations or a product may become unavailable. In this event you will be notified promptly and offered the option to choose another item or to cancel the order. For those paying by credit or debit card we do not take any money for orders placed until we confirm availability of the product and confirm printing requirements.
At Outdoor Instant Shelters we offer customers two printing options; screen printing & digital printing. At the time of order your Outdoor Instant Shelters representative will guide you through the best option for your folding marquee or pop up shelter. The price charged for an item will include a fee for one logo to be screen printed in one position on your marquee. Digital printing will be quoted as an additional charge. For those paying by credit or debit card we will ask for payment in advance of any graphic design work being undertaken.
At Outdoor Instant Shelters we are committed to offering the best service to our customers. To this end we have a variety of shipping methods available to offer the fastest and the most convenient service to our customers. We have a very efficient dispatch team and depending on the delivery option you select you can expect that, in most cases, the order will be dispatched from our warehouse within 48hrs of being placed. Please keep in mind that some printing methods take longer to complete. Your Outdoor Instant Shelters representative will step you through any expected delays prior to taking payment. For those paying by credit or debit card we will ask for payment in advance of delivery.
Our delivery charges hold no nasty surprises and we make the options and the charges clear from the outset. Delivery within Australia is charged per complete order regardless of how many items are ordered. The cost of delivery will be estimated prior to order confirmation.
You will be advised of the carrier via an email on the day of dispatch of your order. This email will give tracking details of the service used.
Orders within Australia are charged per packed box weight, maximum of 30kgs per box. Once the order has been placed you will be contacted to confirm the order size and weight and the price of shipping. We will confirm and agree the final order total with you before any charges or delivery are made.
If you have special delivery instructions or requirements please call our customer service team on 1300 939 629 or email email@example.com and we will do our best to accommodate your needs.
INCORRECT, UNWANTED OR FAULTY ITEMS
Please refer to our full returns policy for specific information on returning items that are unwanted, incorrect or faulty. Returns Policy (add link)
DOING OUR BIT FOR RECYCLING
At Outdoor Instant Shelters we do our best to recycle where possible. As a result, when packaging orders, we will use cardboard boxes from stock delivered to our warehouse. Please don’t be alarmed if you receive items in boxes that do not match the items ordered.
We are very sensitive to our customers privacy and adhere to guidelines set out in the Data Protection Act 1998. We will not pass email information to a third party. We will only supply your telephone number to a known and trusted supplier with your prior agreement, only for cases where this was needed, like to assist couriers in the delivery of your order or for input of a more technical nature than you could provide.
Any emails sent containing special offers or information will always include a link, to give you the option, to remove/unsubscribe yourself from any future mailings.
At any point you can contact Outdoor Instant Shelters on 1300 939 629 or email us at firstname.lastname@example.org to request that you are not contacted by email or telephone in the future.